Administration Department

A healthcare organization is only as good as its medical providers, support staff, facilities, equipment … and operational framework. Indian Health Council's Administration Department aspires to the heights of advanced technology while remaining firmly grounded in the culture of the community it serves.

The business of keeping 15,000 clients healthy is shared by the talented people who staff Administration. Led by an executive director with a background in the administration of community health, and other key management, the department comprises the functions of Finance, Information Services, Utilization Review, and Human Resources.

Quality is the prescription for success …

Administration believes that IHC thrives on excellence at all levels.

• Staff longevity surpasses that of average business organizations.
  
  
• Ongoing educational opportunities and progression from within foster exceptional employee morale and superior client care.
  
  
• Hiring from within the nine-reservation consortium when possible results in close-knit provider/patient bonds.
  
  
• A substantial proportion of staff is Native American.
  
  
• Employees of all ethnicities undergo training to ensure a culturally sensitive approach to the provision of programs and services.

High tech …

• An advanced interdepartmental computer network enables the sharing of patient information and centralization of records while preventing duplication of effort.
  
  
• Computerized records remain confidential while allowing for extraction of data needed for linkage with outside agencies.
  
  
• An innovative "technical learning theatre" provides on-site computer instruction to clients so they can access information about their medical conditions from clinic and home computers.
  
  
• A regularly updated website offers access to significant, current IHC information.

High touch …

• A 24-hour customer concern line allows clients to ask questions and express complaints.
  
  
• A quarterly newsletter keeps clients up-to-date on clinic programs and services, activities and opportunities.
  
  
• Utilization Review helps patients sort through the complex insurance maze, to ensure they take full advantage of Native American benefits.
  
  
• The process also enables IHC to receive legitimate remuneration, so it can continue to offer a high level of service to the community