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COVID-19

CORONAVIRUS DISEASE 2019

COVID-19 FREQUENTLY ASKED QUESITONS (FAQs)

Updated 7/15/2020

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  • What services will be available at the Rincon clinic?

    • Medical Department

      • Rincon Medical Emergency Appointments (Monday – Friday. 8:00am – 4:00pm, Closed 12-1pm) for urgent and emergent care services, Telehealth Services Available

      • OB Clinic (Thursdays Only. 8am-12pm)

      • After Hours Nurse Triage Phone Line 760-749-1410 (4:30pm-7:59am)

      • COVID-19 IHC Triage Nurse Phone Line 760-751-6019 (Monday – Friday. 8am -4:00pm)

    • Dental Department

      • Rincon Dental Emergency Service Walk-Ins (Monday – Friday. 8:00am – 4:00pm, closed 12-1pm) for urgent and emergent care services, Telehealth Services Available.

    • Behavioral Health Department

      • Emergency Appointments (Monday – Friday. 8:00am-4:00pm, Closed 12-1pm) which will be provided in the Medical Department 

      • Behavioral Health Telehealth Visits Available

    • Pharmacy Department

      • No change to Rincon Pharmacy Services (Monday – Friday. 9:00am – 4:00pm closed, Closed 12-1)

    • Tribal Family Services

      • Emergency and Court Ordered Services (Monday – Friday. 8:00am – 4:00pm, Closed 12-1) 

    • Public Health Programs

      • Emergency Public Health Nurse Home Visits with Physicians Order (Monday – Friday. 8:30am – 4:00pm, Closed 12-1)

      • Public Health Nursing and Nutrition Telehealth Visits

      • Gym will be closed until further notice

    • Health Promotions

      • All on-site and off-site events and classes have been canceled through June 30, 2020

  • What will be available at the Santa Ysabel clinic beginning?

    • SY Medical Department

      • SY Medical Emergency Appointments (Monday & Wednesday. 9:00am – 3:30pm, Closed 12-1pm) for urgent and emergent care services, Telehealth Services Available

      • After Hours Nurse Triage Phone Line 760-749-1410 (4:30pm-7:59am)

      • COVID-19 IHC Triage Nurse Phone Line 760-751-6019 (Monday – Friday. 8am -4:30pm)

    • SY Dental Department

      • SY Dental Emergency Service Walk-Ins (Wednesday. 9:00am – 3:30pm, closed 12-1pm) for urgent and emergent care services, Telehealth Services Available.

    • SY Pharmacy Department

      • Pharmacy services (Monday & Wednesday 9:30-3:30pm, Closed 12-1Pm)

    • Public Health Programs

      • Emergency Public Health Nurse Home Visits with Physicians Order (Monday – Friday. 8:30am – 4:00pm)

      • Public Health Nursing Nutrition Telehealth Visits

    • Health Promotions

      • All on-site and off-site events and classes have been canceled through June 30, 2020

  • What do I do if I need a pharmacy refill?

    • IHC advises that you have a minimum of 30 day supply on hand. If you refills are required, please contact the IHC pharmacy at your earliest convenience. We encourage patients to ask for refills with a 3-5 day advance notice due to increased demand during this time and to use our automated refill system.

  • Is IHC testing for COVID-19?

    • No. IHC is screening all patients at this time. IHC is not equipped to provide COVID-19 testing on-site. Patients that require testing will be referred to the appropriate testing facility.

  • How is IHC preparing for COVID-19?

    • The IHC Incident Command Team has been activated.

    • COVID-19 Signage has been placed throughout all high traffic areas of the clinic.

    • Patients are asked NOT to enter the clinic if they have cough, fever and shortness of breath or have traveled to a high-risk area. 

    • A COVID-19 IHC Triage Nurse Phone Line has been established. 760-751-6019

    • A COVID-19 link has been added to the IHC website www.indianhealth.com

    • For the safety of all, an outdoor COVID-19 screening is required for everyone prior to entry into the clinic. This includes patients, staff, and vendors. Access to the clinic is limited through the front Medical Lobby entrance only.

    • A minimal staffing plan has been implemented to ensure essential services are available.

    • For everyone's safety, IHC requires that all people entering clinic grounds must wear a face covering.

  • Are there any specific medicines to prevent or treat COVID?

    • To date, there is no specific medicine recommended to prevent or treat COVID-19

    • The best way to protect yourself and others is to follow the Centers for Disease Control and Prevention's recommended steps to avoid being exposed to the virus. https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html

    • Govenor Gavin Newsom issued a stay at home order that went into effect on 3/19/2020 to protect the health and well-being of all Californians and to establish consistency across the State in order to slow the spread of COVID-19. The order is in place until further notice. Learn more at https://covid19.ca.gov/

COVID-19 Symptom checker:  https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/

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Getting through difficult times reminds us of our collective strength and resiliency and to be thankful for what truly matters. We hope that you and your loved ones stay health and safe.

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